Returns & Exchanges
hank you for shopping with AI INNOVATION DEER LLC. We want you to be fully satisfied with your purchase. Please read our return and exchange policy below.
1. Return Eligibility
To be eligible for a return:
The item must be unused, in original condition, and in original packaging
Return request must be made within 30 days of delivery
Proof of purchase (order number or receipt) is required
We do not accept returns for:
Used, damaged, or altered items (unless defective)
Custom, made-to-order, or clearance items
Items returned without authorization
2. How to Request a Return
To start a return, please contact us at:
📧 Email: [email protected]
Please include your order number, reason for return, and any relevant photos (for defective or damaged products).
Once approved, we will send you return instructions and the return address.
Unauthorized returns will not be accepted.
3. Return Shipping
The customer is responsible for return shipping costs, unless the item is defective or shipped in error
We recommend using a trackable shipping method
We are not responsible for lost or undelivered return packages
4. Refunds
Once we receive and inspect the returned item:
You will be notified via email
If approved, a refund will be issued to your original payment method within 5–10 business days
Shipping costs are non-refundable, unless due to our error
5. Exchanges
We do not offer direct product exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 7 days of delivery
Include clear photos and a description of the issue
We will offer a replacement, full refund, or other resolution based on the situation